Personal data and security
Verified 07 February 2022 - Directorate for Legal and Administrative Information (Prime Minister)
undertaking.service-public.fr is a trademark of service-public.fr.
The technical platform of service-public.fr was the subject of extensive preparatory work with the CNIL (Commission nationale de l'Informatique et des Libertés) in order to offer users all the guarantees regarding the security and confidentiality of their data.
The enterprise.service-public.fr platform is hosted on a site whose premises and access to operating machines are controlled. Data flows and personal data are encrypted to prevent attempts to misuse information. Access to the platform is maintained in order to ensure its traceability.
The Directorate of Legal and Administrative Information (DILA), represented by its Director Anne Duclos-Grisier, is responsible for the processing of personal data for the website Entreprise.service-public.fr.
The DILA coordinates are as follows:
26 rue Desaix, 75727 Paris cedex 15
Tel. Standard: 01 40 58 75 00
The DILA undertakes that the processing of personal data carried out on Entreprise.service-public.fr shall comply with the General Data Protection Regulation (GDPR) and the Data Protection Act.
The data can to some extent be made accessible to the providers (subcontractors within the meaning of the regulations) of the DILA under its control, for the strict needs and within the limits of their missions. These subcontractors are subject to an obligation of confidentiality and may only use the personal data in accordance with the applicable law and the contractual provisions specifically concluded.
As the controller, DILA undertakes to take all necessary measures to guarantee the security and confidentiality of the information provided by the user. It undertakes not to market any information and documents transmitted by the user through the service-public.fr website, and not to communicate them to third parties, except in cases provided by law, in particular, in case of judicial requisition.
The DILA implements the processing of personal data, on the basis of the public interest tasks entrusted to it, for the following purposes:
- Creating and maintaining a personal account for subscribing to card update alerts;
- Respond to the public on any question via a contact form;
- Ensure the proper functioning of the site and improve your browsing experience.
The data collected in the context of the implementation of each of the purposes described above are limited to what is strictly necessary.
In general, DILA undertakes that your data will be kept for a period that does not exceed that necessary for the purposes for which they are processed.
- The data necessary for the creation of the account and its management (identifier, password) are retained during the effective time of the account.
- The data collected via the contact form is kept for five years (e-mail address, message content)
- Log data is retained for 6 months.
- The data necessary for the production of audience statistics shall be kept for 25 months.
You can access and obtain copies of your data, object to the processing of this data, have it rectified if it is inaccurate or have it erased in specific cases. You also have the right to limit the processing of your data.
You can exercise your rights or obtain information concerning the processing of your personal data directly from the controller by email at the following address: email@example.com.
If you are not satisfied with the answer, you can contact the Data Protection Officer of the Prime Minister's Office by e-mail at firstname.lastname@example.org and by mail at:
Prime Minister's Office
To the Data Protection Officer (DPO)
56 rue de Varenne
We invite you to include with your application any document justifying your identity and the validity of your application.
In any case, the user also has the right to lodge a complaint or complaint with the National Commission of Informatics and Freedoms via the following address: https://www.cnil.fr/fr/plaintes
A "cookie" is a series of information, usually small and identified by name, that can be transmitted to your browser by a website on which the user connects. The web browser of the user will keep it for a certain period of time, and will send it back to the web server each time the user reconnects to it.
Technical cookies strictly necessary for the operation of the website
Audience measurement cookies
Our site uses audience measurement cookies (AT INTERNET), which are strictly necessary for the operation and day-to-day administration of the site.
Third-party cookies to improve site interactivity
The website Entreprise.service-public.fr relies on certain services provided by third parties that allow:
- provide interactive content;
- improve user-friendliness and facilitate the sharing of content on social media;
- Watch videos and animated presentations directly on our website.