Employer attestation for France Travail (formerly Pôle emploi)
Verified 02 June 2023 - Directorate for Legal and Administrative Information (Prime Minister)
When the employee's employment contract ends, the employer must provide him with termination documents. In particular, the employer shall give the employee a employer certificate, said attestation France Travail. This document allows him to to assert his rights to unemployment benefits. In which cases should the France Travail certificate be issued? When and how can it be transmitted to France Travail and the employee? Is the employer penalized if he does not pass it on? We are taking stock of the regulations.
It is a document completed by the employer. It is transmitted to France Travail and handed over to the employee.
The France Travail certificate enables the employee to assert his rights to unemployment benefit, subject to conditions.
The employer issues a France Travail certificate at the end of the employment contract.
This document shall be submitted in particular in the following cases:
- Dismissal
- Resignation
- Conventional breakage
- Retirement or retirement
- Acknowledgement of termination of contract
- Break of the trial period
- Early termination or termination of the apprenticeship or professionalization contract
- End or early break of the CSD: titleContent
- Termination of the contract of employment of the childminder (removal of child)
- Termination of employment contract following death of the individual employer
Yes. The employer shall provide a printed copy of the France Travail certificate to the employee.
He didn't not the obligation to pass it on to the employee by mail.
The document is querable, i.e. it is made available to the employee in the company's premises.
Please note
The France Travail certificate shall be given to the employee, at his request and if the contract of employment mentions the right to obtain it at the end of the contract, in the following cases:
- Employees having a temporary assignment contract in a company of temporary work (monthly statements of assignment contracts shall serve as attestation)
- Employees of a intermediate association in CSD: titleContent and made available
The employer delivers the France Travail certificate to the employee at the the end date of the employment contract.
Please note
in the case of waiver of notice, the attestation France Travail can be remitted to the following deadlines:
- Effective company departure date, if last pay is established
- Last day of notice not fulfilled
If the France Travail certificate contains false information or incomplete information, the employee may ask the employer to correct the certificate.
For example, it may be an incorrect ground for termination of the contract of employment.
If the employer does not rectify the France Travail certificate or sends a new erroneous certificate, the employee may enter the Labor Council (CPH).
It's the employer which establishes the France Travail certificate.
The method of transmission to France Travail depends on the number of employees in the company:
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Up to 10 employees
The employer can send the France Travail attestation by dematerialized means via the France Travail website:
France Travail (formerly Pôle emploi): online services for employers (employer attestations, etc.)
The employer may be sent a valid version of the attestation France Travail by calling France Travail at 3995.
At least 11 employees
The employer shall transmit obligatory attestation to France Travail by dematerialized means :
France Travail (formerly Pôle emploi): online services for employers (employer attestations, etc.)
Failure to deliver or late delivery of the France Travail certificate may cause a delay in the payment of unemployment benefit (UA).
If this is the case, the employee may enter the labor council (CPH). Of damages may then be paid if the damage is recognized.
Yeah. Yeah. An employer who fails to submit the France Travail certificate may be fined up to €1,500 if it's a natural person.
This amount may be increased to €3,000 in case of recurrence where the Regulation so provides.
If the employer is a legal person, the fine may be up to €7,500.
Who can help me?
Find who can answer your questions in your region
For information on unemployment compensation and the employee's application to France Travail (formerly Pôle emploi)
France Work for jobseekers (formerly Pôle emploi) - 3949
By telephone
39,49
- To update your situation, report a change of situation, inform you of a payment: automated service 7 days a week, 24 hours a day - Free service + call price
- To be put in contact with an advisor to register, to inform you, to modify an appointment: service accessible at the times set by each agency France Travail (formerly Pôle emploi) - Free service + call price
From the foreigner: + 33 1 77 86 39 49
By E-mail
Access via the contact form
To obtain information and the employer's approach with France Travail (formerly Pôle emploi)
France Labor (formerly Pôle emploi) for employers - 3995
Unique number for companies, artisans, traders and employers who want to recruit, submit a job offer and get information on recruitment and hiring aids
By telephone
39,95
Monday and Thursday from 7:35 am to 1:10 pm and 1:30 pm to 4:50 pm, Tuesday and Wednesday from 7:35 am to 1:15 pm, Friday from 7:35 am to 11:25 am
Gray or unmarked number: cost of a call to a landline and free service, from a landline or mobile phone
From the foreigner (border companies for example), dial the +33 1 77 86 39 95
If you need information about the employer's obligations and the employee's rights
Telephone administrative information - Allo Public Service
For more information on this topic, you can contact Allô Service Public.
Attention: the service does not have access to users' personal files and cannot therefore provide information on their status.
He does not respond questions relating to unemployment compensation and representations to France Labor (formerly Pôle emploi), the officials or contractual of the fpublic service, the amount or payment of contributions social, wage or management.
- Lundi : de 08h30 à 17h30
- Mardi : de 08h30 à 12h15
- Mercredi : de 08h30 à 12h15
- Jeudi : de 08h30 à 17h30
- Vendredi : de 13h00 à 16h15
- Service free
The informants who answer you belong to the ministry responsible for labor.
Certificate of unemployment insurance
Penal provisions - Penalties
Penalties: Criminal penalties applicable to natural persons
Penalties: Criminal penalties applicable to legal persons