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Mandatory Quote: Activities

Verified 09 September 2022 - Directorate of Legal and Administrative Information (Prime Minister), Ministry of Economy

Prior to purchasing a product or service, the customer must be informed of its essential characteristics, price, date or time of delivery of the product or service. This information is often included in a quote before the contract is concluded. Quotation is mandatory in some cases.

List of activities for which a quote is required:

What works and repairs are involved?

The work and troubleshooting concerned by the obligation to draw up a prior estimate are the following:

  • Masonry
  • Smoke and climate engineering, including renewable energy
  • Ramming
  • Isolation
  • Carpentry (including maintenance of garage doors, automatic garage door and electric gates)
  • Locksmith (including replacement of door-to-door)
  • Cover, roof (including application of water repellent and removal of frost)
  • Sealing (including repair of deck seals, maintenance of terraces and search and repair)
  • Plumbing, sanitary
  • Plaster
  • Painting
  • Glass
  • Mirror
  • Wall and floor covering in all materials
  • Electricity
  • Stormwater Evacuation, Wastewater Treatment, Pipeline Cleaning and Discharge
  • Maintenance and repair of alarm and remote monitoring systems
  • Maintenance and repair of private lift platforms
  • Deratisation and disinsection
  • Garbage dump maintenance and disinfection
  • Maintenance of fire extinguishers

This also concerns replacement or addition operations of parts, components or apparatus, following the implementation of the services listed above.

What information is required in the quote?

The quote must include the following information:

  • Drafting date
  • Company Name and Address
  • Customer Name
  • Operation location
  • Exact nature of repairs to be performed
  • Detailed count, in quantity and price, of each service and product necessary for the intended operation: denomination, unit price and description of what it applies to (hours of labour, linear metre or square metre) and the quantity planned
  • Hourly labour rate TTC: titleContent
  • Estimated Time Count Terms
  • If available: travel
  • Global amount to pay HT: titleContent and TTC: titleContent with VAT rate
  • Offer period
  • Quotation indication: free or paid
  • Cost of quotation when paid

Warning  

Professional must inform the customer it may, if it so wishes, retain the replaced parts, components or appliances. One model-type is made available to professionals.

Is the quote free or not?

Quote can be done free or paying.

What happens if a prior quote is not given to the customer?

If the trader does not provide a quote to the customer, he is exposed to administrative fine up to €3,000 for a natural person (individual contractor) and €15 000 for a business.

Does the quote involve the professional and the customer?

The consumer is only committed to the quote once he signs the quote. This signature is considered an expression of the consumer's will. The customer must add the words "good for workorgood"above his signature on the quote.

The quote is a contract offer that commits the trader as soon as the consumer has accepted the quote.

FYI  

it is important as a consumer to take time before signing a quote. It is also possible to request quotes from several professionals before signing one.

If the consumer has not signed the quote but has paid part of the remuneration to the trader, it is possible that this payment will be binding on him.

It is necessary to determine whether the money paid is deposit or deposit :

  • If it is a prepayment, then the quote engages the consumer and the trader. If one of the 2 wishes to withdraw from the undertaking, he will have to pay damages.
  • If it is a deposit, then the consumer can reconsider his decision. He is in danger of losing that money. The trader may also decide to renounce his commitment, in which case the money paid out doubled must be returned to the consumer.

FYI  

The contract specifies whether the deposit is a deposit or a down payment. If nothing is indicated, the amount paid will be considered to be in deposit.

If the consumer accepts a quote following a canvassing, he has a 14 days to withdraw if he wishes.

Warning  

this time limit does not apply to emergency work and repairs (e.g. water leakage).

Before the move, the trader must give the consumer a quote and general terms of removal contract.

What information is required in the quote?

The quote or document mentioning the general terms of the removal contract must include the followings:

  • Company references
  • Customer Name and Address
  • Period or date planned for removal
  • Loading location, delivery location and outward distance
  • Quote Date
  • Indication on the volume of furniture
  • Type of trip: organised or special
  • Exact definition of the service chosen (e.g. packaging by customer or professional)
  • Procedure by which the customer may express reservations about the condition of the furniture
  • Detailed information on payment arrangements
  • Company responsibility and modalities
  • Arbitration procedure
  • Amount  HT: titleContent and TTC: titleContent removal. The final price and the non-existence of additional charges should also be indicated.

Is the quote free or not?

Quote is free.

What happens if a prior quote is not given to the customer?

If the trader does not provide a quote to the customer, he is exposed to administrative fine up to €3,000 for a natural person (individual contractor) and €15 000 for a business.

Does the quote involve the trader and the consumer?

The consumer is only engaged when he signs the quote. This signature is considered an expression of the consumer's will.

The quote is a contract offer that commits the trader as soon as the consumer has accepted the quote.

FYI  

it is important as a consumer to take time before signing a quote. It is also possible to request quotes from several professionals before signing one.

If the consumer has not signed the quote but has paid part of the remuneration to the trader, it is possible that this payment will be binding on the trader.

It is necessary to determine whether the money paid is deposit or deposit :

  • If it is a prepayment, then the quote engages the consumer and the trader. If one of the 2 wishes to withdraw from the undertaking, he will have to pay damages.
  • If it is a deposit, then the consumer can reconsider his decision. He is in danger of losing that money. The trader may also decide to renounce his commitment, in which case the money paid out doubled must be returned to the consumer.

FYI  

the contract specifies whether it is a deposit or a down payment. If nothing is indicated, the amount paid will be considered to be in deposit.

If the consumer accepts a quote following a canvassing, he has a 14 days to withdraw if he wishes.

Professionals who market vehicle rental offers of less than 3,5 tons of total permissible load weight have an obligation to write a quote. These offers must be driver-free and without a purchase option. They are intended for individuals or professionals.

What information is required in the quote?

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Rental of less than or equal to 6 months

Quote must include information :

  • Drafting date
  • Name, physical, telephone and electronic contact information of the rental company
  • Offer period
  • Lease period
  • Vehicle Category
  • Locations for the delivery and return of keys
  • Price TTC: titleContent to be paid before taking the vehicle with the detailed TTC account for each service
  • Terms and conditions for invoicing fuel (flat or unit price applied)
  • TTC amounts to be paid after the return of the vehicle and the detailed count in quantity and price TTC for each service. If a price element is not known because it depends on the vehicle's use during the rental period, the calculation method must be specified
  • Name of the packages included in the service and their content
  • Discounts or promotions with their conditions of grant

Rental lasting longer than 6 months

Quote must include information :

  • Drafting date
  • Name, physical, telephone and electronic contact information of the rental company
  • Offer period
  • Lease period
  • Vehicle Category
  • Locations for the delivery and return of keys
  • Price TTC: titleContent to be paid before taking the vehicle with the detailed TTC account for each service
  • Terms and conditions for invoicing fuel (flat or unit price applied)
  • Sums TTC: titleContent to be paid after the return of the vehicle and the detailed count in quantity and price TTC for each service. If a price element is not known because it depends on the vehicle's use during the rental period, the calculation method must be specified
  • Name of the packages included in the service and their content
  • Discounts or promotions with their conditions of grant
  • Reminder of the conditions of use, insurance and maintenance of the vehicle by the consumer
  • Conditions governing the liability of the consumer for any damage. The amount and nature of the deductibles left to the consumer must also be indicated
  • Contract duration and early termination terms
  • Possible price revision procedures: automatic or conditional nature of the revision, its triggering conditions, objective parameters for the calculation of the revised price and the conditions for exiting the contract in case of revision of the price
  • The term enabling the consumer to identify information as special conditions applying to leases of more than 6 months duration

Is the quote free or not?

Quote is free.

What happens if a prior quote is not given to the customer?

If the trader does not provide a quote to the customer, he is exposed to administrative fine up to €3,000 for a natural person (individual contractor) and €15 000 for a business.

Does the quote involve the professional and the customer?

The consumer is only engaged when he signs the quote. This signature is considered an expression of the consumer's will.

The quote is a contract offer that commits the trader as soon as the consumer has accepted the quote.

FYI  

it is important as a consumer to take time before signing a quote. It is also possible to request quotes from several professionals before signing one.

If the consumer has not signed the quote but has paid part of the remuneration to the trader, it is possible that this payment will be binding on the trader.

It is necessary to determine whether the money paid is deposit or deposit :

  • If it is a prepayment, then the quote engages the consumer and the trader. If one of the 2 wishes to withdraw from the undertaking, he will have to pay damages.
  • If it is a deposit, then the consumer can reconsider his decision. He is in danger of losing that money. The trader may also decide to renounce his commitment, in which case the money paid out doubled must be returned to the consumer.

FYI  

the contract specifies whether it is a deposit or a down payment. If nothing is indicated, the amount paid will be considered to be in deposit.

If the consumer accepts a quote following a canvassing, he has a 14 days to withdraw if he wishes.

The healthcare professional offering optical-glassware services must provide a quote containing a certain amount of information to his client.

The estimate shall be drawn up in double copy. The trader shall keep a copy for at least 1 year.

What information is required in the quote?

The quotation must include information :

  • Identification elements bodies
  • Name, first name, social insurance number, date of birth and address of patient
  • If the insured person is different from the patient: name, first name, social insurance number, date of birth
  • Name, first name, identification number RPPS: titleContent of prescriber
  • Date of the
  • Elements identification and traceability medical devices issued 
  • Sales price of each product proposed (with the supply of the product and specifying the associated services)
  • Support Terms by compulsory and supplementary health insurance undertakings
  • Quote Reference or Number signed, or accepted in case of remote sale
  • Name and Address ensuring compliance of goods contract
  • Certificate issued by the manufacturer on the device(s) issued or any information enabling the consumer to verify the origin and essential characteristics of these products

A quote template is available.

Is the quote free or not?

Quote is free.

What happens if the prior quote is not done?

If the trader does not provide a quote to the patient, he is exposed to administrative fine up to €3,000 for a natural person (individual contractor) and €15 000 for a business.

Does the quote involve the professional and the customer?

The consumer is only engaged when he signs the quote. This signature is considered an expression of the consumer's will.

The quote is a contract offer that commits the trader as soon as the consumer has accepted the quote.

FYI  

it is important as a consumer to take time before signing a quote. It is also possible to request quotes from several professionals before signing one.

If the consumer has not signed the quote but has paid part of the remuneration to the trader, it is possible that this payment will be binding on the trader.

It is necessary to determine whether the money paid is deposit or deposit :

  • If it is a prepayment, then the quote engages the consumer and the trader. If one of the 2 wishes to withdraw from the undertaking, he will have to pay damages.
  • If it is a deposit, then the consumer can reconsider his decision. He is in danger of losing that money. The trader may also decide to renounce his commitment, in which case the money paid out doubled must be returned to the consumer.

FYI  

the contract specifies whether it is a deposit or a down payment. If nothing is indicated, the amount paid will be considered to be in deposit.

If the consumer accepts a quote following a canvassing, he has a 14 days to withdraw if he wishes.

A healthcare professional providing hearing aids must provide a quote containing a certain amount of information to his client.

The estimate shall be drawn up in double copy. The trader shall keep a copy for at least 1 year.

What information is required in the quote?

The quotation must include information :

  • Identification elements bodies
  • Name, first name, social insurance number, date of birth and address of patient
  • If the insured is different name, first name, social insurance number, date of birth
  • Name, First Name, Identification Number RPPS: titleContent of prescriber
  • Date of the
  • Elements identification and traceability medical devices issued 
  • Sales price of each product proposed (with the supply of the product and specifying the associated services)
  • Support Terms by compulsory and supplementary health insurance undertakings
  • Quote Reference or Number signed, or accepted in case of remote sale
  • Name and Address ensuring compliance of goods contract
  • Certificate issued by the manufacturer on the device(s) issued or any information enabling the consumer to verify the origin and essential characteristics of these products

A quote template is available.

Is the quote free or not?

Quote is free.

What happens if the prior quote is not done?

If the trader does not provide a quote to the patient, he is exposed to administrative fine up to €3,000 for a natural person (individual contractor) and €15 000 for a business.

Does the quote involve the professional and the patient?

The consumer is only engaged when he signs the quote. This signature is considered an expression of the consumer's will.

The quote is a contract offer that commits the trader as soon as the consumer has accepted the quote.

FYI  

it is important as a consumer to take time before signing a quote. It is also possible to request quotes from several professionals before signing one.

If the consumer has not signed the quote but has paid part of the remuneration to the trader, it is possible that this payment will be binding on the trader.

It is necessary to determine whether the money paid is deposit or deposit :

  • If it is a prepayment, then the quote engages the consumer and the trader. If one of the 2 wishes to withdraw from the undertaking, he will have to pay damages.
  • If it is a deposit, then the consumer can reconsider his decision. He is in danger of losing that money. The trader may also decide to renounce his commitment, in which case the money paid out doubled must be returned to the consumer.

FYI  

the contract specifies whether it is a deposit or a down payment. If nothing is indicated, the amount paid will be considered to be in deposit.

If the consumer accepts a quote following a canvassing, he has a 14 days to withdraw if he wishes.

The trader shall issue a quote when monthly price of the benefit or of all the benefits is amount greater than or equal to€100TTC: titleContent.

Where the monthly price of the benefit or all benefits is less than€100TTC: titleContent, the trader may a quote at the request of the consumer.

What information is required in the quote?

Quote must include information :

  • Drafting date
  • Offer period
  • Name or business name and address of service provider
  • If there is one, service provider's declaration of authorisation or authorisation number
  • Name and address of consumer
  • Single place or place of intervention or area of intervention indicated by the consumer
  • Description of each proposed service
  • Proposed response (provider, agent, making available, subcontracting)
  • Number of hours worked for each proposed benefit (unless not relevant to the nature of the benefit)
  • Hourly or fixed price for each service
  • Rate VAT of each
  • Total amount payable or total monthly or weekly amount (HT: titleContent and TTC: titleContent)
  • Where applicable, the detailed amount of all associated costs (HT: titleContent and TTC: titleContent)

FYI  

quote must be kept for 1 year minimum by the professional.

Is the quote free or not?

Quote is free.

What happens if a prior quote is not given to the customer?

If the trader does not provide a quote to the customer, he is exposed to administrative fine up to €3,000 for a natural person (individual contractor) and €15 000 for a business.

Does the quote involve the professional and the customer?

The consumer is only engaged when he signs the quote. This signature is considered an expression of the consumer's will.

The quote is a contract offer that commits the trader as soon as the consumer has accepted the quote.

FYI  

it is important as a consumer to take time before signing a quote. It is also possible to request quotes from several professionals before signing one.

If the consumer has not signed the quote but has paid part of the remuneration to the trader, it is possible that this payment will be binding on the trader.

It is necessary to determine whether the money paid is deposit or deposit :

  • If it is a prepayment, then the quote engages the consumer and the trader. If one of the 2 wishes to withdraw from the undertaking, he will have to pay damages.
  • If it is a deposit, then the consumer can reconsider his decision. He is in danger of losing that money. The trader may also decide to renounce his commitment, in which case the money paid out doubled must be returned to the consumer.

FYI  

the contract specifies whether it is a deposit or a down payment. If nothing is indicated, the amount paid will be considered to be in deposit.

If the consumer accepts a quote following a canvassing, he has a 14 days to withdraw if he wishes.

Professionals who market services or equipment (including medical devices) for promoting home return and independence people who are sick, disabled or disabled must write a quote.

Is the quote required?

Quote is required in the following cases :

  • The price of the product or service or of the whole is greater than or equal to€500TTC: titleContent
  • In the case of a rental: the TTC price of the rental is greater than the price charged amount by compulsory basic social security schemes
  • The product is customised

FYI  

the quote must be kept by the trader at least 1 year.

What information is required in the quote?

Quote must include information :

  • Quote Date
  • Offer period
  • Name and address of the company offering the product or service
  • Name and address of consumer
  • Name of the recipient of the service and place where the service is performed if different
  • Description of the proposed products and services and the code under which they are registered when there is one
  • Price TTC: titleContent of each product or service proposed, their liability tariff and their sales limit price
  • Total amount TTC and in case of rental, the weekly or monthly amount TTC
  • Amount covered by basic compulsory social security schemes: health insurance, disability insurance or accident at work or occupational health insurance or social assistance
  • Amount covered by supplementary social protection or insurance bodies
  • Exempt from advance fee
  • Amount actually paid by the consumer and payment terms

Is the quote free or not?

Quote is free.

What happens if a prior quote is not given to the customer?

If the trader does not provide a quote to the customer, he is exposed to administrative fine up to €3,000 for a natural person (individual contractor) and €15 000 for a business.

Does the quote involve the professional and the customer?

The consumer is only engaged when he signs the quote. This signature is considered an expression of the consumer's will.

The quote is a contract offer that commits the trader as soon as the consumer has accepted the quote.

FYI  

it is important as a consumer to take time before signing a quote. It is also possible to request quotes from several professionals before signing one.

If the consumer has not signed the quote but has paid part of the remuneration to the trader, it is possible that this payment will be binding on the trader.

It is necessary to determine whether the money paid is deposit or deposit :

  • If it is a prepayment, then the quote engages the consumer and the trader. If one of the 2 wishes to withdraw from the undertaking, he will have to pay damages.
  • If it is a deposit, then the consumer can reconsider his decision. He is in danger of losing that money. The trader may also decide to renounce his commitment, in which case the money paid out doubled must be returned to the consumer.

FYI  

the contract specifies whether it is a deposit or a down payment. If nothing is indicated, the amount paid will be considered to be in deposit.

If the consumer accepts a quote following a canvassing, he has a 14 days to withdraw if he wishes.

The practitioner must give a quote to his patient as soon as the amount of the cosmetic service is greater than or equal to€300 or general anaesthesia is necessary.

In other cases, the quote must be submitted if requested.

What happens if the prior quote is not done?

The quotation must include information :

  • Date of writing
  • Name, address, registration number to the departmental council of the medical association of the practitioner
  • Qualification in a speciality and/or exclusive competence in plastic surgery, reconstructor and aesthetic issued by the National Council of the Order of Physicians
  • Whether or not a professional indemnity insurance of the practitioner guaranteeing him for the act provided for
  • Name, first name, date of birth and patient address
  • Place of performance of the act with number FINESS: titleContent the private health institution
  • Precise nature of the act and the necessary anaesthesia, proposed date
  • Detailed count, in quantity and price, of each service and product required for the service:
    • Name
    • Unit Price
    • Planned Quantity
    • Global amount to pay TTC: titleContent
    • Offer period
  • Number of days of work stoppage to be planned and nature of necessary pre-operative examinations
  • Obligation to provide the patient's physician with the operating report
  • Mandatory statements:
    • When medical devices or cosmetic injectables are used, they must be officially authorised. References will be detailed on the invoice (brand, manufacturer, lot number...)
    • In the case of a purely cosmetic act, examinations, intervention, prescriptions and any work stoppage cannot be covered by health insurance

The professional must give the patient a background to the patient for all aesthetic acts not indicated on the quote.

The estimate shall be drawn up in 2 which must be signed by the practitioner. They must include the indication quote received prior to service delivery and be dated and signed by the patient.

The patient, at the end of a reflection period and who accepts the estimate, must enter the following sentence on the practitioner's copy quotation accepted after reflection. He must sign and date this copy.

FYI  

medical information on the proposed act may be given on a separate document. This document must have the same handwritten and signature as the quote.

Is the quote free or not?

Quote is free.

What happens if the prior quote is not done?

If the trader does not provide a quote to the patient, he is exposed to administrative fine up to €3,000 for a natural person (individual contractor) and €15 000 for a business.

Does the quote involve the professional and the patient?

The consumer is only engaged when he signs the quote. This signature is considered an expression of the consumer's will.

The quote is a contract offer that commits the trader as soon as the consumer has accepted the quote.

FYI  

it is important as a consumer to take time before signing a quote. It is also possible to request quotes from several professionals before signing one.

If the consumer has not signed the quote but has paid part of the remuneration to the trader, it is possible that this payment will be binding on the trader.

It is necessary to determine whether the money paid is deposit or deposit :

  • If it is a prepayment, then the quote engages the consumer and the trader. If one of the 2 wishes to withdraw from the undertaking, he will have to pay damages.
  • If it is a deposit, then the consumer can reconsider his decision. He is in danger of losing that money. The trader may also decide to renounce his commitment, in which case the money paid out doubled must be returned to the consumer.

FYI  

the contract specifies whether it is a deposit or a down payment. If nothing is indicated, the amount paid will be considered to be in deposit.

If the consumer accepts a quote following a canvassing, he has a 14 days to withdraw if he wishes.

Professionals who perform funeral benefits have an obligation to write a quote.

What information is required in the quote?

The quote must include a certain amount of information on a quote template made available.

Among mandatory information, there are:

  • Nature of each service or supply
  • Price TTC: titleContent for each service or supply
  • TTC Quote Total Amount
  • Legal Representative Name
  • Address, registration number, legal form, amount of capital and authorisation of the operator
  • If the funeral service provider uses another company designated by the client: name and quality of the company, price of the services and supplies provided for the net amount invoiced. If any, the amount of fees corresponding to the client's representation.
  • Amount of fees per speaker corresponding to the representation of the client with each interlocutor (administration, cultural organisation...)
  • Duration of quotation

FYI  

The quote must be kept by the company for for the duration of its validity and at least 2 years when followed by a command.

Is the quote free or not?

Quote is free.

What happens if a prior quote is not given to the customer?

If the trader does not provide a quote to the customer, he is exposed to administrative fine up to €3,000 for a natural person (individual contractor) and €15 000 for a business.

Does the quote involve the professional and the customer?

The consumer is only engaged when he signs the quote. This signature is considered an expression of the consumer's will.

The quote is a contract offer that commits the trader as soon as the consumer has accepted the quote.

FYI  

it is important as a consumer to take time before signing a quote. It is also possible to request quotes from several professionals before signing one.

If the consumer has not signed the quote but has paid part of the remuneration to the trader, it is possible that this payment will be binding on the trader.

It is necessary to determine whether the money paid is deposit or deposit :

  • If it is a prepayment, then the quote engages the consumer and the trader. If one of the 2 wishes to withdraw from the undertaking, he will have to pay damages.
  • If it is a deposit, then the consumer can reconsider his decision. He is in danger of losing that money. The trader may also decide to renounce his commitment, in which case the money paid out doubled must be returned to the consumer.

FYI  

the contract specifies whether it is a deposit or a down payment. If nothing is indicated, the amount paid will be considered to be in deposit.

If the consumer accepts a quote following a canvassing, he has a 14 days to withdraw if he wishes.

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