When you sell goods remotely, you must include the following information in your GTC:

• Essential features of the product sold
• Price
• Terms of payment, delivery, performance of the contract and handling of complaints
• Date or time of delivery of the product sold
• Your contact information
• Ability to use a consumer ombudsman
• Status and legal form on your company
• Registration number in the trade and business register or in the national register of companies as a company in the craft trades sector
• If your activity matches regulated professions, the name and address of the authority which granted you the authorization
• If you have one, your intra-Community VAT number
• If you exercise regulated activity, your professional title, the European State in which you obtained it, the name of the order or body with which you are registered
• Applicable law and competent court
• Financial guarantee or professional liability insurance. Contact details of your insurer and the geographical coverage of the contract or commitment
• Existence and implementation of the commercial guarantee and after-sales service
• When you are a Extended Producer Responsibility (EPR) company, you must specify your unique identification number.

A number of of mandatory information must be indicated in your general terms and conditions of sale.

1. Elements of the Regulation

You must specify the price list and any discounts. You must also specify the conditions under which the customer will have to pay. For example, you can provide a method of payment (check, credit card, etc.) or the possibility of paying in installments.

If you plan to make discounts, you must also indicate this in your payment terms.

2. Elements concerning late payments

You must provide the following information:

• Interest rates for late payment penalties which may be required
• Amount of the lump sum payment for collection costs if the amounts due are paid after the date indicated on the invoice

3. Elements concerning conditions of sale

You must indicate in your GTC all the information concerning your conditions of sale. These are for example the conditions under which the product becomes the property of the customer (at the time of sending or receiving the product for example), delivery conditions, etc.

4. Elements concerning the legal guarantee of conformity and the legal guarantee of hidden defects

The legal guarantee of conformity is used to guarantee all manufacturing defects when purchasing or delivering a product.

The legal guarantee of hidden defects, on the other hand, serves to protect the purchaser who has purchased a product whose use is not the expected use or whose use is reduced because of a defect. Had the buyer been aware of this defect, he would have bought the product cheaply or would not have bought it.

You must provide the following information:

• Name of the professional which guarantees the goods
• Contact Information postal and telephone services, the trader's e-mail address or any other means of communication enabling call for safeguards to be put in place

5. Elements concerning the right of withdrawal

You must indicate in your GTC the possibility for the customer to retract after having concluded the distance selling and how it can do so. You must also offer a standard form of withdrawal.

The withdrawal period is 14 days. He runs from the day after receipt for the sale of goods. If not specified, your customer will benefit from a longer lead time up to 12 months to cancel your order and get a refund. If you inform your customer during this period that there is a withdrawal period then, a delay of 14 days will start from the release of the information.

When you are notified of the customer's decision to withdraw, you have a period of 14 days to redeem of all sums paid.

The same rules apply to products sold.

However, some products shall not be subject to the right of withdrawal and therefore cannot be refunded. This includes the following products:

• Personalized product: it has been made especially for the consumer (custom made for example)
• Rapidly perishable product: food products, for example
• Video cassettes, CDs, DVDs if unsealed by the consumer
• Press: newspapers, periodicals or magazines

A number of of mandatory information must be indicated in your general terms and conditions of sale (GTC).

1. Elements of the Regulation

You must specify the price list and any discounts. Where the price of the service or type of service cannot be determined accurately, you must provide the method of calculation.

You must also specify the conditions in which the customer will have to pay. For example, you can provide a certain type of payment (check, credit card, etc.) or a multiple payment.

If you plan to make discounts, you must also indicate this in your payment terms.

2. Elements concerning late payments

You must provide the following information:

• Interest rates for late payment penalties which may be required
• Amount of the lump sum payment for collection costs if the amounts due are paid after the date indicated on the invoice

3. Elements concerning conditions of sale

You must indicate in your GTC all the information concerning your conditions of sale. For example, the conditions under which the service is provided, the date of completion...

4. Elements concerning the legal guarantee of conformity and the legal guarantee of hidden defects

The legal guarantee of conformity is used to guarantee all manufacturing defects when purchasing or delivering a product.

The legal guarantee of hidden defects, on the other hand, serves to protect the purchaser who has purchased a product whose use is not the expected use or whose use is reduced because of a defect. Had the buyer been aware of this defect, he would have bought the product cheaply or would not have bought it.

You must provide the following information:

• Name of the professional which guarantees the goods
• Contact Information postal and telephone services, the trader's e-mail address or any other means of communication enabling call for safeguards to be put in place

You must include the following information in your GTC:

• Essential features of the product sold
• Price
• Terms of payment, delivery, performance of the contract and handling of complaints
• Date or time of delivery of the product sold
• Your contact information
• Ability to use a consumer ombudsman
• Status and legal form on your company
• Registration number in the trade and business register or in the national register of companies as a company in the craft trades sector
• If your activity matchesregulated professions, the name and address of the authority which granted you the authorization
• If you have one, your intra-Community VAT number
• If you exercise regulated activity, your professional title, the European State in which you obtained it, the name of the order or body with which you are registered
• Applicable law and competent court
• Financial guarantee or professional liability insurance. Contact details of your insurer and the geographical coverage of the contract or commitment
• Existence and implementation of the commercial guarantee and after-sales service

When you provide of digital services you must also provide information about the legal guarantee of conformity and the legal guarantee of hidden defects :

• Name of the professional who guarantees the digital services
• Postal and telephone details, the trader's e-mail address or any other means of communication for requesting the establishment of guarantees
• In a specific box the arrangements for the implementation of those guarantees. The content of the box should be adapted to the period over which the contract extends
• Software that requires an update (including security updates)
• Duration of delivery of updates or the date on which it ends
• Information on the consequences of updates on the performance of the property (battery, storage space, RAM)

You must indicate in your GTC the possibility for the customer to retract after concluding the contract for the provision of services and in what way it may do so. You must also offer a standard form of withdrawal.

The withdrawal period is 14 days. It shall run from the conclusion of the contract for the provision of services.

If not specified, your customer will benefit from a longer lead time up to 12 months to cancel your order and get a refund. If you inform your customer during this period that there is a withdrawal period then, a delay of 14 days will start from the release of the information.

When you are notified of the customer's decision to withdraw, you have a period of 14 days to redeem of all sums paid.

However, certain benefits shall not be subject to the right of withdrawal and therefore cannot be refunded. This includes the following products:

• Provision of accommodation services, transport of goods, car rental, catering or leisure activities provided on a specified date.
• Provision of services fully performed before the end of the withdrawal period: the performance of the service must have begun after the consumer has given his prior express consent and expressly renounced his right of withdrawal

When you are a Extended Producer Responsibility (EPR) company, you must specify your unique identification number.

You must specify the following information in your GTC:

• Essential features of the service sold
• Price
• Date or time of delivery of the service sold
• Your contact information
• Ability to use a consumer ombudsman
• Status and legal form on your company
• Registration number in the trade and business register or in the national register of companies as a company in the craft trades sector
• If your activity matches regulated professions, the name and address of the authority which granted you the authorization
• If you have one, your intra-Community VAT number
• If you exercise regulated activity, your professional title, the European State in which you obtained it, the name of the order or body with which you are registered
• Applicable law and competent court
• Financial guarantee or professional liability insurance. Contact details of your insurer and the geographical coverage of the contract or commitment

When you provide of digital services you must specify in addition information on the legal guarantee of conformity and the legal guarantee of hidden defects :

• Name of the professional who guarantees the digital services
• Postal and telephone details, the trader's e-mail address or any other means of communication for requesting the establishment of guarantees
• In a specific box the arrangements for the implementation of those guarantees. The content of the box should be adapted to the period over which the contract extends
• Software that requires an update (including security updates)
• Duration of delivery of updates or the date on which it ends
• Information on the consequences of updates on the performance of the property (battery, storage space, RAM)

When you are a Extended Producer Responsibility (EPR) company, you must provide your unique identification number.