Online Dispute Resolution - Domestic or EU Purchases (Online Service)
European Commission
Online one-stop shop for EU consumers and traders to resolve disputes concerning domestic or EU purchases.
This is a amicable mode dispute resolution.
Disputes shall be forwarded to the national out-of-court dispute settlement bodies that are connected to the platform.
Verified 18 January 2023 - Directorate for Legal and Administrative Information (Prime Minister)
For details, please use the practical information sheets :
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