Indices of durability and repairability

Verified 19 April 2024 - Directorate for Legal and Administrative Information (Prime Minister)

L'repairability index new electrical and electronic equipment (EEE) must be calculated in order to be consumer information at the time of sale. This is one score out of 10 that evaluates the repairability equipment. L'durability index gradually replace the repairability index as of 2025. It will incorporate criteria for reliability, robustness, serviceability, and may include, for some EEE, an assessment criterionsoftware and hardware enhancements.

A reparability index must be calculated in order to be announcement when selling new electrical and electronic equipment (EEE). This calculation, and its parameters, is by producers or importers, for each model of equipment placed on the market.

The calculation and its parameters are then distributed to distributors and sellers, so that they can communicate them to consumers.

The durability index will replace the repairability index from 2025 for certain EEE: porthole and top televisions and household washing machines.

Please note

The sustainability index will gradually replace the repairability index for the other categories of EEE in the coming years.

Index of repairability be displayed and communicated to buyers for the following products:

  • Wired vacuum cleaners
  • Non-wire vacuum cleaners
  • Robot vacuum cleaners
  • Front-loading household washing machines (porthole) (replaced by the durability index from 7 April 2025)
  • Top-load household washing machines (replaced by sustainability index as of 7 April 2025)
  • Household dishwasher
  • High-pressure cleaners (high-pressure water-propelling cleaning apparatus)
  • Multifunction mobile phones (smartphones)
  • Televisions (replaced by the Sustainability Index from 7 January 2025)
  • Wired electric lawnmowers
  • Electric battery mowers
  • Robot electric mowers
  • Laptops

Repairability

This index must be calculated for each equipment model placed on the market.

FYI  

The distributor of the product shall communicate calculation details and score to seller.

Index of repairability is calculated from the sum of the following scores:

  • One note out of 20 concerning the documentation availability time technical and maintenance advice to producers, repairers and consumers
  • One note out of 20 concerning the dismountable nature of the equipment understood as the number of disassembly steps for unitary access to the spare parts, as well as the characteristics of the necessary tools and of the fastenings between spare parts
  • One note out of 20 on spare parts market uptime and delivery times to producers, spare parts distributors, repairers and consumers
  • One note out of 20 concerning the relationship between the selling price of spare parts by the manufacturer or importer and the sale price of the equipment by the manufacturer or importer
  • One note out of 20 on category-specific criteria of equipment concerned

The repairability index is obtained by adding the 5 scores obtained and then dividing this total by 10 to express a synthetic score on a scale of 1 to 10.

The method of calculation differs according to the type of product. The methods of calculation can be found in orders for each category of products:

Please note

If the figure after the first decimal place is less than 5, the score shall be rounded down to the next decimal place. Example: A calculated score of 5.43 should be rounded to 5.4.

If the figure after the first decimal place is 5 or more, the score shall be rounded up to the next decimal place.

Durability

The sustainability index must be calculated by producers or importers, for each model of equipment placed on the market subject to the sustainability index.

This will apply to:

  • TVs, starting January 7, 2025
  • To porthole and top household washing machines, as of April 7, 2025

FYI  

The producers or importers must communicate free of charge and in a paperless format to distributors or sellers at the time of listing and delivery of equipment for each model of equipment placed on the market:

  • The sustainability index according to the mandatory terms and conditions and signage
  • A table showing the details of the elements taken into account in the rating of the sustainability index

These items are also provided free of charge from distributors to sellers of EEE, at the time of listing and delivery of those products.

The calculation gives a score out of 10 that can be one decimal place after the decimal point.

The sustainability index shall be calculated from the following criteria and parameters:

  • One note out of 10 relating to the repairability equipment, taking into account in particular the accessibility of the technical documentation, the ease of dismantling, the availability and the price of spare parts.
  • One note out of 10 relating to the reliability equipment, which takes into account in particular resistance to stress and wear, ease of maintenance and servicing, as well as the existence of a commercial guarantee and a quality process.
  • For certain EEE (not applicable to household televisions and washing machines), a mark on a scale from 0 to 10 relating to thehardware and software upgrades.

The durability index is calculated from these scores and coefficients. It is expressed as an overall score on a scale of 0 to 10.

The method of calculation differs according to the type of product. Orders available on Legifrance specify for each category of product this method of calculation:

Please note

If the figure after the first decimal place is less than 5, the score shall be rounded down to the next decimal place. Example: A calculated score of 5.43 should be rounded to 5.4.

If the figure after the first decimal place is 5 or more, the score shall be rounded up to the next decimal place.

Repairability
Where to apply the repairability index?

The seller must communicate to the consumer :

  • The repairability index, at the time of purchase, including:
    • For sales in stores, either on each item of equipment offered for sale, or in the immediate vicinity
    • Or, for distance sales, in a visible way in the presentation of the equipment and close to its price
  • The repairability index, within 15 days, by electronic means, to any person who so requests for a period of at least 2 years after the last unit of a model of equipment has been placed on the market
  • Settings has made it possible to establish the repairability index of the equipment by any appropriate method
Display Format

The color codes The following are used to display the index if the score is between:

  • 0 and 1.9: red, reference Pantone 186 C
  • 2 and 3.9: orange, reference Pantone 1 585 C
  • 4 and 5.9: yellow, reference Pantone 7 548 C
  • 6 and 7.9: light green, reference Pantone 2 291 C
  • 8 and 10: dark green, reference Pantone 347 C

The signage required for the display of the repairability index is a graphical representation consisting of the indication ‘repairability index’ and the pictogram indicating the score of the index available in an order (in section 3).

The size of this graphical representation must be at least equivalent to the font size of the shelf price digits.

Where the index is also affixed directly to each model unit or to the packaging by labeling or marking, the size of the graphic representation must be visible and legible.

Format of the table showing the details of the repairability index score

The table showing the details of the rating of the repairability index of each piece of equipment is presented in accordance with the table presented in a decree, in uneditable numeric format, at dimensions 21x29,7 cm.

Durability
Where to put the sustainability index?

The seller must communicate to the consumer :

  • The sustainability index, at the time of purchase, including:
    • For sales in stores, either in a visible, legible and easily accessible way on each item of equipment offered for sale, or in the immediate vicinity
    • Or, for distance sales, in a visible, legible and easily accessible manner, in the presentation of the equipment and in all the internet pages on which it is proposed to purchase the equipment, close to the indication of its price. This requirement does not apply to order and payment summary pages.
  • The sustainability index and the table showing the details of the factors taken into account in its rating, within 5 working days, by electronic means, to any person who so requests. This shall apply for a period of at least 2 years after the last unit of an equipment model has been placed on the market.
  • The painting showing the details of the factors taken into account in the rating of the durability index by any appropriate method. When the equipment is offered for sale in store, a display on the shelf must inform the consumer of the existence of the table and of the possibility of having access to it. On request of the customer, a copy shall be delivered in paper or dematerialized form, as he or she chooses. When the equipment is offered for sale in line, this table is accessible directly from the web pages where the sustainability index is displayed.

The index can also be affixed directly on each item of equipment or on packaging by means of labeling or marking, observing, where there is one, the signs provided for in the Decree relating to the category of EEE in question.

Display Format

The color codes The following are used to display the index if the score is between:

  • 0 and 1.9: dark red, reference Pantone 7427 C
  • 2 and 3.9: red, reference Pantone 186 C
  • 4 and 5.9: orange, reference Pantone 1 585 C
  • 6 and 7.9: yellow, reference Pantone 7 548 C
  • 8 and 10: dark green, reference Pantone 347 C

The signage required for the display of the durability index is a graphical representation consisting of the indication ‘durability index’ and the pictogram indicating the score of the index available in an order (in section 3).

The size of this graphical representation must be at least equivalent to the font size of the shelf price digits.

Where the index is also affixed directly to each model unit or to the packaging by labeling or marking, the size of the graphic representation must be visible and legible.

Format of the table showing the detail of the durability index scoring

The table showing the details of the durability rating of each piece of equipment is presented in accordance with this table in a decree, in uneditable numeric format, at dimensions 21x29,7 cm.

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