Prohibition of systematic printing of tickets (cash, card, etc.)

Verified 19 February 2024 - Directorate for Legal and Administrative Information (Prime Minister)

Printing and distribution systematic cash receipts, credit card and vouchers is forbidden, with exceptions. They can be printed at the customer's request.

It is forbidden to print systematically the following tickets, regardless of the amount or nature of the transaction:

  • Credit Card Tickets, for all companies
  • Receipts, in sales areas (grocery stores, restaurants, etc.) and institutions receiving from the public (ERP)
  • Vouchers and tickets for promotion or price reduction of sales articles, in sales areas

This also applies to tickets printed by automatons.

It is possible to offer the consumer the sending of a dematerialized ticket (for example by email), instead of the paper ticket. If the buyer refuses, the only trace of the purchase will be the cash display of the transaction amount.

Printing a ticket at the request of the customer is authorized.

FYI  

In the sales areas and institutions receiving from the public (ERP), it is obligatory to display in a legible and comprehensible manner, that, save where otherwise provided by law, the printing and delivery of receipts and bank cards shall be carried out only at the consumer's request ”.

An example of a legal exception is the systematic printing of the ticket during a canceled credit card payment transaction.

How to turn the end of the receipt into an opportunity?

France Num

Pour en savoir plus

The printing systematic of tickets is authorized where any of the following occurs:

  • Where the receipt or invoice mentions the existence and legal duration of compliance (e.g. for household appliances, IT, etc.).
  • Where the receipt or invoice is printed by a non-automatic weighing instrument (e.g. for weighing loose fruit and vegetables).
  • When making a credit card payment transaction:
    • Canceled
    • Not Successful
    • Subject to a pre-authorization scheme
    • Appropriated
  • Tickets delivered by machines whose preservation and presentation are necessary to benefit from a product or service (for example a toll or parking ticket). This ticket may then allow, if relevant, the calculation of the amount due in return.
  • Any purchase of products or provision of services for a professional activity (subject to compulsory invoicing)
  • Any service for which the issue of a note is mandatory. This applies to all price benefits greater than or equal to €25.

FYI  

The systematic printing of “merchant tickets” printed by bank terminals and intended for the merchant is authorized.

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