Accessibility of an institution receiving from the public (ERP)

Verified 24 June 2025 - Directorate for Legal and Administrative Information (Prime Minister)

An ERP must be accessible to a person with physical, sensory (vision, hearing) or mental (cognitive, psychic) disabilities. We present the steps to be taken, depending on the new or existing nature of the ERP, to comply with the rules ofaccessibility and possible aid to finance the necessary works.

A person in a situation of handicap must be able to access the following ERP elements:

  • Outside Paths
  • Parking of vehicles
  • Access and reception in the buildings
  • Horizontal and vertical movements within buildings
  • Indoor spaces and public toilets
  • Doors, interior locks and exits
  • Floor coverings and walls
  • Indoor and outdoor equipment and furniture which may be settled there (e.g. lighting and user information devices).

Accessibility rules apply differently if the ERP is existing, new, or created in an existing building.

FYI  

You can make a self-diagnosis to find out if your ERP meets the standards.

When building an ERP, you must use the technical means provided by the regulations to make it accessible.

You can also ask the prefect for permission to use another means to achieve the level of accessibility required depending on the category and type of activity of your institution. To do this, you need to offer them a new technical, technological or architectural solution: this is called a solution having equivalent effect.

The request must be sent to your prefecture. It must include supporting documents to explain and assess the effectiveness of the means you propose to achieve the intended use (photos, plans, brochure, material explanatory note).

Who shall I contact

The prefect will notify its reasoned decision within 3 months of receipt, after having obtained the opinion of the departmental accessibility sub-commission. In the absence of a response, your request is considered granted.

The folder ofauthorization of work in an ERP varies according to the work to be carried out:

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Work exempted from city planning authorization

If your work is exempt from city planning authorization, a application for authorization, construction, development or modification of an ERP is to be deposited in town hall:

Application for permission to construct, develop or modify a facility receiving the public (ERP)

Who shall I contact

Work subject to prior declaration of work

If your work is subject to prior declaration of work, the following 2 forms are to be deposited in the town hall:

Prior declaration of construction and works not subject to a building permit

Application for permission to construct, develop or modify a facility receiving the public (ERP)

Who shall I contact

Work subject to building permits

If your work is subject to a building permit application, the following 2 forms are to be deposited in the town hall:

Application for a building permit (other than for a detached house or its annexes)

Specific file to verify ERP compliance with accessibility and fire and panic safety rules

Who shall I contact

You can ask the prefect for permission to use another means to achieve the level of accessibility required depending on the category and type of activity of your ERP. To this end, you propose a new technical, technological or architectural solution: this is called a solution having equivalent effect.

If your ERP is located in an existing building, the difficulty of modifying the construction is taken into account and relaxed rules allow you to ask the prefect not to reach the expected level of accessibility. You must submit a request for derogation.

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Solution with equivalent effect

The request is forwarded to your prefecture. It includes supporting documents to explain and assess the effectiveness of the means you propose to achieve the expected use (photos, plans, brochure, material explanatory note ...).

Who shall I contact

The prefect will notify its reasoned decision within 3 months of receipt, after having obtained the opinion of the departmental accessibility sub-commission. In the absence of a response, your request is considered granted.

Derogation

If your ERP is existing or created in an existing building, you can request that you do not apply the accessibility rules in the following cases:

  • Technical impossibility (characteristics of the land, presence of other constructions...)
  • Constraints related to heritage conservation
  • Cost of the work disproportionate to the improvements made by accessibility
  • Refusal of the general meeting of the co-owners to make accessible the common areas (ERP located in a collective building for main residential use).

The request for derogation is sent to the City Hall with the form intended to check the accessibility of your ERP that accompanies your request for city planning authorization.

Example :

In a very small shop, to optimize each space, the request may concern the possibility of settling a folding tablet on a cash counter.

One alternative measure (required for an existing ERP of 5th category or an ERP with a public service mission) may allow a disabled person to access all the services of the establishment in the accessible part of the building. Measures vary by institution.

Example :

A store on several levels, without a lift, can replace access to the floors with a catalog of the products found there. A seller then brings the products chosen by the user.

A town hall may offer a regular permanent office located in an accessible premises of its civil registry service located upstairs.

The decision shall be taken after consulting the Departmental Advisory Committee on Safety and Accessibility.

It is imperative to always justify a request for a derogation by attaching documents proving its legitimacy (e.g. an accounting balance sheet in the case of a disproportion between the cost to be incurred and my financial capacity).

The dossier contains as many requests for derogations as there are targeted technical points.

A waiver may also require doing something different from what is required by regulation.

The folder ofauthorization of work in an ERP varies according to the work to be carried out:

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Work exempted from city planning authorization

If your work is exempt from city planning authorization, a application for authorization, construction, development or modification of an ERP is to be deposited in town hall:

Application for permission to construct, develop or modify a facility receiving the public (ERP)

Who shall I contact

Work subject to prior declaration of work

If your work is subject to prior declaration of work, the following 2 forms are to be deposited in the town hall:

Prior declaration of construction and works not subject to a building permit

Application for permission to construct, develop or modify a facility receiving the public (ERP)

Who shall I contact

Work subject to building permits

If your work is subject to a building permit application, the following 2 forms are to be deposited in the town hall:

Application for a building permit (other than for a detached house or its annexes)

Specific file to verify ERP compliance with accessibility and fire and panic safety rules

Who shall I contact

You can get help to make your ERP accessible.

Support for all LES

For more information, you can contact the organisms presented on the website of the ministry of ecology.

In addition,

Category 5 LES Accessibility Fund Grant

If your ERP is 5e category, you can also benefit from a grant from the territorial accessibility fund, under certain conditions. The nature of your business operation (its type in the fire safety classification), its capacity to accommodate the public (its category) and its particular characteristics must correspond to the following criteria:

ERP Type
  • Subinventory (Type M)
  • Restaurant or beverage outlet (type N)
  • Hotel or boarding house (type O)
  • Banking institution (type W)
  • Care facility (type U).

Please note

An ERP of 5e category of another type (J, L, P, T, etc.) may be eligible for the scheme by written decision of the sub-prefect referent disability and inclusion of the ERP implementation department.

ERP Category

5e category: the capacity of people in the LES is below the threshold per ERP type set out in the following table:

Tableau - Limit on the number of persons accommodated in the LES according to their type

Nature of the holding

Type

Limit on the number of people to be 5e category

In the basement

In stages

All levels

Retail stores

M

100 people

100 people

200 people

Restaurants or Beverage Outlets

N

100 people

200 people

200 people

Hotels or family pensions

O

/

/

100 people

Care facility

U

  • Without accommodation:
    100 people
  • With accommodation:
    20 people

Administrations, banks, offices

W

100 people

100 people

200 people

Specific characteristics

Your company (micro, small or medium) must meet the following conditions:

  • Employ fewer than 250 employees
  • Have an annual turnover up to €50 million excluding taxes or a balance sheet total up to €43 million
  • Created before September 20, 2023
  • Be entered in the National company Register (NCR)
  • Be up to date with the tax administration and the body responsible for collecting employers' social security contributions
  • Not be in bankruptcy proceedings.

In the case of an association, it must be entered in the national register of associations (or in the register of associations if its seat is located in the departments of Bas-Rhin, Haut-Rhin or Moselle).

Eligible expenditure

You can apply for assistance to fund one or more of the following:

  • Settle equipment to make your ERP accessible
  • Diagnose the actions to be performed
  • Perform accessibility work
  • Get assistance in carrying out your work.

Amount of aid

The aid rate may be as high as:

  • 50% expenditure on equipment and accessibility works (for a maximum amount of €20,000)
  • 50% expenditure on diagnosing accessibility conditions and on construction assistance (for a maximum amount of €500).

Owners or managers may submit several applications for aid for works, equipment and engineering. The maximum amount of support is €20,500.

Apply

You must submit your request for help on the online service platform of the Agency of service and payment:

You must attach the following supporting documents: 

  • Copy of the valid national identity card, passport or residence permit
  • Bank identity statement of the legal person making the request
  • Proof of the signatory of the application attesting to his capacity to represent the company
  • Copy of the application for permission to construct, develop or modify a facility receiving public access if necessary (with the registration number of the application communicated by the city council and the attachments relating to accessibility)
  • Honor commitment to fiscal and social regularity
  • Honourary undertaking that the company was created before 20 September 2023, that it was entered in the national register of companies and that there was no judicial winding-up procedure at the time of filing the application
  • Declaration on honor regarding compliance with the aid ceiling (less than €200,000 grants received over a period of 3 fiscal years)
  • Description of the ERP, its size (number of persons), its annual turnover excluding tax, its geographical location (region, department, municipality) and its sector of activity (NAF code; type: M, N, O, W, U)
  • Precise description of the equipment and works envisaged (nature, characteristics, etc.) and estimated estimates (excluding tax): unsigned estimates.

Payment of the aid

If the project is validated, you receive an advance of 30% help when you justify the start of the project.

The supporting documents (signed quotation with date of signature, first receipts, first purchase orders...) must be of a date after the acknowledgement of receipt of the aid application.

The balance is paid at the end of the work, following the sending of the following documents:

  • Invoices Paid
  • Approved work authorization (if required)
  • URL link that leads to the registration and updating of your ERP accessibility data on the public site Acceslibre.

You must report accessibility from your institution to the following services:

  • Prefect of department
  • Commission for the accessibility of the municipality where the establishment is located.

This declaration is made online.

The establishment's attestation of compliance is established differently depending on the LES category and the presence of a scheduled accessibility agenda (Ad’AP):

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Category 1-4 ERP

For Category 1-4 ERP, the certificate establishing the establishment's conformity must be drawn up by an approved professional (inspection office or architect) and attached to the declaration to be made online:

Certificate of accessibility of an establishment receiving category 1 to 4 visitors

If the establishment has been subject to building permit, the accessibility certificate shall be attached to the declaration of completion and conformity of works (DAACT) transmitted in town hall. It shall be drawn up by a technical auditor (or independent architect),

Category 5 ERP

The manager or owner of a Category 5 ERP completes and transmits the accessibility certificate to be attached to the online declaration:

Certificate of accessibility of an establishment receiving category 5 visitors

If the establishment has been subject to building permit, the accessibility certificate shall be attached to the declaration of completion and conformity of works (DAACT) transmitted in town hall.

ERP with scheduled accessibility agenda

At the end of the work provided for in a scheduled accessibility agenda (Ad’AP), you must send the prefect the following assessment:

Ad'AP Ending Review

You must also send him a certificate of completion of the works and/or the accessibility actions:

Certification of Completion of Work for an ERP under an Ad'AP

Who shall I contact

The certificate must be completed by an approved titular technical controller or architect. It may be established by the owner or operator for a Category 5 ERP. It shall be accompanied by all the documents justifying the implementation of the work and actions provided for in the agenda.

You must make a register available to the public accessibility.

It shall inform the Commission of the arrangements made in your ERP: titleContent to enable all persons with disabilities to benefit from your services.

The register shall contain the following information:

  • Full information on the services provided by the establishment
  • Administrative documents (accessibility certificates, derogations obtained, timetable for making accessible in case of a planned accessibility agenda...)
  • Technical parts (maintenance procedures for lifts, lifts and automatic removable ramps...).

For LES categories 1 to 4, a statement signed and updated annually by the employer is added. It describes the training measures for staff responsible for accommodating disabled people.

The register shall be made available at the main accessible reception point of the institution, possibly in dematerialized form. It can also be found on the property's website.

Please note

For public transport service stopping points (e.g. a station) subject to the ERP regime, the public accessibility register may cover an entire line or network.

An “accessible” collaborative website aims to identify the accessibility of all places receiving from the public and to share this information as widely as possible. All information on accessibility conditions is free of charge. 

You can enrich this site with the accessibility conditions of your ERP. Any person may add or consult information to determine the accessibility conditions of a particular establishment.

Accessible collaborative platform

Non-accessible LES must be subject to a work authorization application and complete a full compliance of the establishment. In case of non-compliance with accessibility rules, administrative and criminal sanctions may be applied:

  • Administrative authority to close ERP
  • Fine of €45,000 (up to €225,000 for a legal person)
  • Reimbursement of a grant awarded by a local authority.

Who can help me?

The public service accompanying companies

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